Offshore Merchant Account's Suggestions to Replace the Forbidden Phrases in Customer Service

Even if we already have the knowledge on what not to do, we have tendencies to actually go against the rules, and enjoy the feeling of rebellion in the process. This is but normal. But we can't allow ourselves to succumb to doing the opposite of we ought to do.

Moreover in customer service, where everything is sensitive and every word you say can make or break your business relationships with your customers. Have come up with the five phrases that ticks the sensitive part of your customers aspired with offshore merchant accounts.

This post aims to let you know, as a telemarketing merchant account holder, to know what you shouldn't ever say to your customers. Because if you say these, you're in for a heated discussion that will lead to unsatisfied customers. You don't want that to happen in your business' lifetime,right?

The five forbidden phrases in customer service are as follows:

I don't know..
What should you say instead?
We can't do that..
What should you say instead?
You'll have to..
What should you say instead?
Just a second..
What should you say instead?
No.
What should you say instead?

Words matter the most

Your choice of words spells what your customer will feel. Especially if the response will be via a phone call or a snail mail, or an email. Hopefully the above-mentioned offshore merchant account suggestions will be effective tools in pursuing a smooth resolution to your customers' seemingly impossible demands.

Know what are the right words to say by reading the whole article: Offshore Merchant Account's Suggestions to Replace the Forbidden Phrases in Customer Service